Delivery Policies

Delivery Policies

Deliveries and Collections

Please sign for your goods as UNCHECKED. If upon delivery, you suspect that the goods may have been damaged in transit, please sign for as DAMAGED and notify us within 24 hours.

Liability

MG Timber Products LTD and its nominated couriers, accept no liability for any goods signed for as being ‘received in good condition’ and then subsequently reported as damaged.

Cancellation of Delivery

Once your delivery slot has been booked with the chosen courier and the item has left their depot for delivery to your nominated address any subsequent cancellation of the delivery/order will result in the cost of this delivery and associated return being deducted from any refund.

Failed Delivery

If delivery is refused upon arrival for a reason outside of the control of MG Timber Products a redelivery charge of £40 will be applied or deducted from any refund.

If you are not satisfied with the items you have chosen, please let us know by e-mail or in writing within 7 working days of receipt of your goods. We will be happy to offer you an exchange or, if you prefer, a refund – provided that you return the unwanted goods to us in fully re-saleable condition.

Read more about our delivery rates and methods